Free Shipping To UK with Royal Mail 2nd Class
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Q & A

  • Q 46 Do you not offer free shipping over £30 in the uk anymore? Nov 20, 2018
    By   H***r(Anonymous)

    UK ANSWER:

    Hi Helen,please don't worry that the activity of free shipping to UK is still in progress. Free shipping to UK with Royal Mail 2nd Class(goods cost over £30 and weigh within 2kg)

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  • Q 45 Hello, I would like to know in which country your products are made and how they're shipped to Belgium, t... Nov 16, 2018
    By   R***a(Anonymous)

    UK ANSWER:

    Hi Rabath,most of our products are made in China.Pandahall.co.uk is based in the UK. Orders will be sent out from England.We usually ship the package to Belgium via Royal Mail International, UPS, Parcel Force or Interlink Express.

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  • Q 44 I live in the UK. If I order from the pandahall.co.uk website will my items be with me in 3 working days? Nov 15, 2018
    By   M***s(Anonymous)

    UK ANSWER:

    Good morning.After we receive your payment for the order, we will prepare and sent out your order within 48h (Monday to Friday). And you will be expected to receive the package in 3 working days.

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  • Q 43 Hi, was wondering what your strongest chain in silver colour as I am making key rings so needs to be stro... Nov 13, 2018
    By   B***y(Anonymous)

    UK ANSWER:

    Hi,I apologize for my delay in response.I have sent a email to you about the chains.

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  • Q 42 Hi, I have an order with you (reference 180530273113) but it disappeared from my account ? I need my orde... Jun 12, 2018
    By   f***k(Anonymous)

    UK ANSWER:

    Hi, Your order 180530273113 is made on Pandahall.com which is based in China. Please feel free to contact the following email address: sales@pandahall.com

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  • Q 41 I am looking for a bead/charm that was used in making an anklet I purchased at a festival. It is round an... May 17, 2018
    By   Erin Colleen

    UK ANSWER:

    Hi Erin, I apologize for my delay in response. I've sent two pictures to you through email. Please check your mailbox. Thank you!

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  • Q 40 Hi good morning The code for the bracelet is DIY-X0217. May 10, 2018
    By   S***s(Anonymous)

    UK ANSWER:

    Hi, We can arrange to send them to our warehouse in the UK by airmail. It may takes about one week to UK. Once the bracelets arrive UK, we will inform you and then you can buy from our co.uk site. Priced for 5 sets is 9.99 pounds. What do you think of it? Looking Forward to your reply. Have a nice day.

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  • Q 39 THANKS FOR ANSWERING , i know you sell the cabachons on the uk site but I was refering to the cuff bracel... May 09, 2018
    By   S***s(Anonymous)

    UK ANSWER:

    Good morning! Could you please offer the item code of cuff bracelets or the picutre you found it on the other pandahall site? It may be useful for me. Thank you!

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  • Q 38 Why cant I buy the Brass Cuff Bangle Makings and Dome/Half Round Transparent Glass Cabochons from the uk ... May 08, 2018
    By   S***s(Anonymous)

    UK ANSWER:

    Hi! We have half round transparent glass cabochons in the UK. Here is the link of these items. http://www.pandahall.co.uk/search-1703-transparent+half+round+glass+cabochon-cabochon-cabochon-settings-p1.html

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  • Q 37 I would like to return some goods do I have to pay for the postage Apr 30, 2018
    By   J***y(Anonymous)

    UK ANSWER:

    Hi! I apologize for my delay in response. Yes, you'll need to pay for the return postage.

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  • Q 36 when you move to larger premises will your prices be the same as Pandahall.com? and will you have more po... Mar 08, 2018
    By   K***s(Anonymous)

    UK ANSWER:

    Hi Kim. The price of products will be as usual. As we are moving this week, the number of products on the site is decreased. Our website will resume normal on Mar.14th. We apologize for the inconvenience caused. Have a nice day.

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  • Q 35 hi are u in uk? Jan 02, 2018
    By   p***y(Anonymous)

    UK ANSWER:

    hi paula, pandahall.co.uk is based in the UK. Orders are sent from England.

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  • Q 34 I recently opened an account and placed an order for £48.06. Can you tell me how or when I will receive m... Nov 08, 2017
    By   G***s(Anonymous)

    UK ANSWER:

    Hi, Please log into your account from www.pandahall.co.uk first. Then go to "My Account". Then click menu "Coupon" in the left of "My Account". You will find your £5 coupon there. Thank you.

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  • Q 33 Do you offer dhl or express shipping to Serbia? Oct 13, 2017
    By   Zeljka Ticeric

    UK ANSWER:

    The shipping cost of DHL may be very expensive (From UK to Serbia ). Our website usually choose "Royal Mail International Signed" or "Royal Mail International Standard" which the shipping cost may be cheaper than DHL.

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  • Q 32 if i order an item now, when should i receive it? how long should i wait? Jul 14, 2017
    By   R***i(Anonymous)

    UK ANSWER:

    hi, You can go to "Help>>Shipping Info" page to see more detail. http://www.pandahall.co.uk/delivery-fee.html If you still have any questions, please don't hesitate to contact us. :) Kind Regards, Greta

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  • Q 31 I know your part of china panda is that where you get your supplies to sell in uk Jul 13, 2017
    By   s***n(Anonymous)

    UK ANSWER:

    hi. Pandahall.co.uk is based in the UK. Orders are sent from England! Lots of goods quality are good. :)

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  • Q 30 hi is this a secure site ? Jul 13, 2017
    By   s***n(Anonymous)

    UK ANSWER:

    hi, Yes, secure site. :)

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  • Q 29 How do I order replacements for items you do not have in stock? Jul 08, 2017
    By   M***p(Anonymous)

    UK ANSWER:

    Can you tell us the item code? So that we can check for you as soon as possible. Kind Regards, Greta

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  • Q 28 are orders posted from uk Jun 23, 2017
    By   D***s(Anonymous)

    UK ANSWER:

    hi, yes, Pandahall.co.uk is based in the UK. Orders are send from England!

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  • Q 27 Where is the England delivery office? Nov 01, 2016
    By   I***o(Anonymous)

    UK ANSWER:

    You can contact us before you pick up your order. Then you will know the address. :)

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