Q & A

  • Q 30 Selecting replacement where is it as I am awaiting an order but you have run out of three items I ordered... Nov 17, 2016
    By   D***n(Anonymous)
  • Q 29 Where is the England delivery office? Nov 01, 2016
    By   I***o(Anonymous)
  • Q 28 Do you ship to the united states? Sep 24, 2016
    By   l***s(Anonymous)
  • Q 27 Sorry thought I was sending you a private email Sep 24, 2016
    By   S***s(Anonymous)
  • Q 26 Hi Will you be having the ladybirds and bumblebees back in stock that you can use for crafting? Could yo... Sep 24, 2016
    By   S***s(Anonymous)
  • Q 25 I have your catalogue...how do i search your website by item code? Aug 15, 2016
    By   Loucia Paraskeva

    UK ANSWER:

    hi, On the top of our website, you will see the search button. You just enter item code, then click the search button.

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  • Q 24 Hi I still have some money in my Pandahall.com account, how can I get it transferred to the UK account. Jun 18, 2016
    By   A***e(Anonymous)

    UK ANSWER:

    hi, We are from different departments. So you can not transferred money to the UK account. :)

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  • Q 23 HI Do you ship at APO address please let me know so I can place my order. Thank you Emily Layton Apr 21, 2016
    By   Emily Layton

    UK ANSWER:

    hi, we don't ship at APO address.

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  • Q 22 How does the point system work please? Mar 15, 2016
    By   K***s(Anonymous)

    UK ANSWER:

    hi, you can view more details by this link: http://www.pandahall.co.uk/help/categories/helpcategorydetails-a3-c3.html

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  • Q 21 Can you post small items to Hungary Many thanks Rita Feb 13, 2016
    By   R***s(Anonymous)

    UK ANSWER:

    yes, we do. You can check the shipping fee by this link and choose Hungary. Then you will see the detail price. Nice day to you. :) http://www.pandahall.co.uk/delivery-fee.html

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  • Q 20 i want to pay by credit card and it won"t let me Nov 10, 2015
    By   m***t(Anonymous)

    UK ANSWER:

    hi, Thank you for your email. please no worries. You can log into your account from our website, then go to your order history to click your order number. Then you will see a PayNow button. When you click it, you will be guided to payment system.

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  • Q 19 hi. Why can i only find single strands for glass abacus beads when they came in 10 strands the last time... Sep 18, 2015
    By   i***n(Anonymous)

    UK ANSWER:

    Can you tell us the order number? So that we can check for you as soon as possible.

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  • Q 18 Trouble ask whether the goods can be sent to China, have Chinese suppliers? Sep 08, 2015
    By   沫小璨 沫小璨

    UK ANSWER:

    yes, we can send to China.

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  • Q 17 Hi Can I just ask is there a minimum purchase with you please Thank you Jenny Palmer Aug 30, 2015
    By   J***r(Anonymous)

    UK ANSWER:

    no, you can buy which you like. We don't have a minimum purchase. :)

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  • Q 16 Hi, Am Papitha from Norway, Would like know about the shipping charges to Norway. In Norway i lives in K... May 05, 2015
    By   P***r(Anonymous)

    UK ANSWER:

    Hi, You can click here. Then choose Norway. You will get the postage and packing cost from UK to your postal address. http://www.pandahall.co.uk/delivery-fee.html Nice day to you. :)

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  • Q 15 I just shpped this item's last available units: Iron Chains, Silver Color, Each link is Twist, 3x5x0.8mm(... May 02, 2015
    By   M***u(Anonymous)

    UK ANSWER:

    More than ten years.

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  • Q 14 Hi..why is there not much collections as in ur small wholesale website? May 01, 2015
    By   jaya perumal

    UK ANSWER:

    Hi, We have lots of products now. More than 900 item now. You can view for it in wholesale section. Nice day to you.

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  • Q 13 Can I get metal bookmarks from you or do I have to have them shipped over Apr 11, 2015
    By   Janette Willson

    UK ANSWER:

    Hi Janette, apologies for late response. we will arrange to get a few styles of bookmarks back to stock as soon as possible. might have to be next month. we will email you when they are back in stock. Kind regards, Greta

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  • Q 12 do panda hall have a shop we can come and visit? Apr 03, 2015
    By   F***e(Anonymous)

    UK ANSWER:

    hi, we sell online only unfortunately.

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  • Q 11 just came across your site how long have you been running for Mar 07, 2015
    By   d***k(Anonymous)

    UK ANSWER:

    More than ten years.

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